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Terms of Service, Privacy Statement, and Cookie Notice.
If you've tried these solutions and still can't log on, contact us.
A user ID uniquely identifies you on this site. It also:
You create your own user ID and are responsible for securing it. If you haven't created a user ID yet, register as a new user
A password is a sequence of characters you choose that, when combined with your user ID, allows you to access this site. It also keeps unauthorized users from accessing your account. Keep your password confidential. If you believe someone has gained unauthorized access to your password, change it and contact us.
Your password should be kept confidential. If you believe that someone has gained unauthorized access to your password, change it and notify J.C.Penney Corporation, Inc. or the JCPenney Benefits Center immediately.
When you create your password, you can set up a hint that will help you remember it. If you forget your password, you'll see the hint.
If you enter your existing password correctly recognizing the hint, you can keep the password and immediately access this site.
To quickly access the site when you've forgotten your password, you can answer 3 security questions that you chose previously. Your answers must match exactly with those you entered when you chose the questions.
If you don't set up security questions and answers and later forget your password, you can't access this site until you request and receive a new password. If you don't have an email address on file, you'll receive a new password by postal mail.